The Ministry of Health Disability Support Services have been working hard to process a backlog of Carer Support claim forms. Processing staff have worked overtime and had a “Super-Saturday” working day to clear the backlog. Processing times are now sitting at 11 days – their Key Performance Indicator time is 10 days – so things have definitely improved.
Also, the flexible use of Carer Support (including paying a resident family member for respite) continues until the end of June and possibly beyond then (Ministry is still working to get agreement to extend this beyond June).
Let me know if you are still having any particular difficulties with Carer Support Claims and I’ll raise this at a regular meeting of key sector stakeholders with a Ministry Carer Support representative. I can be contacted at or 027 266 7690.